SERVICE TERMS & CONDITIONS


TERMS OF THE AGREEMENT

There is no term to this agreement. Boat owner (hereafter known as client/boat owner) may cancel at any time for any reason. We ask for a minimum of 48 hours notice. Kompass Marine Services AS may also cancel at any time for any reason with 48-hour notice.

 

TERMS OF SERVICE 


Below are our basic terms of service. All services provided are under our basic terms of service. We reserve the right to alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of our service implies agreement with these terms. Kompass Marine Services AS agrees to provide cleaning services to you as per your request. The charges for our service is for the agreed NOK amount for a team of our employees (hereafter known as detailing members) for a maximum of a fixed amount of team working hours of cleaning or related  services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that our detailing team members complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will remain the same and will not be adjusted (since this time block has been reserved for your job). Please note that for an average size boat under 30 feet a typical initial detailing or a waxing may take in excess of 8 work hours. A regular weekly or every other week cleaning in a typical boat may take in excess of 4 work hours. Our team members will do the best possible job they can in the time they have available. Since the condition of each boat will vary, it is possible that we may not be able to complete the job in the time available. By using our service you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.

 

QUALITY OF SERVICE


For your convenience, and quality control, we can leave you with a checklist indicating the various services we provide each time we cleaned and/or detailed your boat. Please note that we work on hourly rates. This means that we are working as quick as possible to get the agreed jobs done. Complains about e.g. “not nice polished stainless steel” which was never agreed before, “i thought this is also included”, are not our business. If, after your inspection, you find our service unsatisfactory, our customers must contact us within 24 hours per e-mail with a detailed description so we can correct the issue the next day. Any complaints later than 24 hours after finishing the job (due to no time from the client, holidays leave, etc.) are not our business. Refunds or discounts are not offered as we will try to correct any mistakes or missed services. Requests received by our office after that period will be incorporated into your next boat cleaning.

 

THE CLEANING TEAM 

We are responsible for all payroll taxes and pay for workman’s compensation insurance. We provide all equipment and supplies. Our employees wear uniforms to identify themselves. Our cleaners usually work in teams of two or more depending on the size of the job. We make every effort to keep the same team leader assigned to your boat, but cannot guarantee it. Illness, vacations, etc, can all result in a change of team or change of detailers on a team.

 

TRAINING AND SUPERVISION 

The owners of Kompass Marine Services AS actually work on your boat. They are highly trained, experienced and skilled in boat detailing. New detailing members are assigned to trainers who supervise them on their first several detail jobs. After a formal review with the trainer, the cleaner is then assigned to a team or allowed to work on their own.

 

PREPARING FOR YOUR DETAILING 

Prior to the detailing team’s arrival, please remove all items that may delay our detailing service. Storage areas that have a large amount of paperwork for instance will not be detailed. We would appreciate if items were picked up off the boat deck and the boat was organized before we arrive. This will maximize efficiency and minimize the time we spend to detail your boat. If you prefer that our detailing team remove these items, we will add the additional billing time and charge you accordingly. Also please secure cash, jewelry and other small valuables. If for some reason you do not want a particular area of your boat to be detailed, please just leave a note and secure the hatch to that area of the boat. For safety reasons, we prefer that no one be in the boat while our detailers are present.

 

VINTEROPPLAG

Opplaget utføres for båteiers regning og risiko. Brannfare – Gassflasker og brennbare væsker må fjernes fra båten når den er i vinteropplag. Ta vare på miljøet – Når bunnstoff fjernes eller smøres på må underlaget være dekket med pressening eller annen beskyttelse. Batterier kobles fra.

 

SECURITY ALARMS 

If your boat is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled detailing. Please be sure to notify our office if this code changes.

 

KEYS

Please ensure your boat is accessible to us. Because you scheduled detailing time may change each cleaning, we may require a key to your boat. All keys are maintained in a lock box except for the day of detailing.

 

WHAT WE WON’T DO

If we are specifically requested to clean inside of a storage compartment or boat interior, client agrees to not hold FBD or any of its employees responsible for damage to any article or component. Kompass Marine Services AS is not responsible for damage due to faulty and/or improper installation of any item, nor rusting or corrosion of related equipment. Examples would be: broken or improperly installed wiring, broken or frayed dock lines, etc. All surfaces are assumed sealed and ready to detail without causing harm. If you have other items you prefer we not clean or handle, please call or email the office and we will arrange to avoid those items. Our team cannot lift any objects over 10 kilos, so please have these item secured where they belong. The detailing members will only reach the areas on your boat that are humanly possible. If we cannot reach it, then it will not be cleaned. The detailing team will not pull out any appliances (for example a stove, fridge) for you due to the possibility of causing floor damage (unless you hold us blameless for any damage), however if you have these appliances moved out yourself we would be more than happy to clean behind them. The detailing team is also not responsible for mooring, dock lines, or the security of your boat to the dock or to the boat trailer.

 

ACCIDENTS/DAMAGE


Because of the nature of our business, our staff is required to touch, step on, kneel on, or lean against virtually everything on and in your boat. We are as careful as possible; however, if something does get damaged while detailing your boat, our staff is instructed to call the client at once and to leave a note advising you of the incident. The office will also follow-up with a phone call or email to you to determine the best course of action. We are NOT responsible for your old, rotted, rusty, broken (or on the verge of broken), loose decking, waterlogged decking ribs, corrosion build-up, loose or hanging wires, fishing equipment (old or new), bent transom, bent or broken props, anything engine related (including the engine compartment, water in engine room or bilge), cracked or broken or scratched windshields or hull or deck, dust and dirt which appears on your boat after we are done with our job, stress cracks in your gelcoat which are becoming visible after polishing, or any other items of this nature. Boats age with time, use and weather. Kompass Marine Services AS is not responsible for the normal aging of your boat, or the replacent of any part due to aging. As an example: If we step into your boat and fall through the deck, it’s not our fault. If we are cleaning your rub rail and it comes off, it’s not our fault. We cannot list all possible scenarios for something going wrong, so to put it in simple terms, we are not responsible for your already broken stuff.

 

JOB START/END TIMES

For hourly jobs, we charge from the time we arrive at the boats location, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished detailing, including the loading of supplies back into our vehicle. Travel time from Drøbak will be charged at a hourly rate of 400.- kr per team member.

 

SCHEDULING & CANCELATION POLICY

All detailing times and schedules are the responsibility of the boat owner. It is the boat owners’ responsibility to provide Kompass Marine Services AS with the wash/detail schedule in writing via email at least (7) seven days prior to detailing your boat. It is not Kompass Marine Services AS responsibility to find out this information through other sources. Kompass Marine Services AS requires at least 48 hours notice if there is a change in the scheduling day or time. If our detailers arrive during the requested detailing day and time and they are turned away for ANY reason, or can not gain entrance for ANY reason, the boat owner would still be liable to pay the agreed upon detailing fee. Kompass Marine Services AS agreement with their detailers specifies they will still be paid in full for that scheduled detailing regardless if they cannot gain entrance. Future scheduled detailing will remain unchanged unless you give us the change in writing via email.

 

ARRIVAL & DEPARTURE TIME 

Kompass Marine Services AS prefers a window of a minimum of 8 hours to detail your boat and ensure it is properly cleaned. With this said, Kompass Marine Services AS reserves the right to stay an extra (2) hours after the proposed finish time to detail for ANY reason.

 

WEATHER

In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your boat; therefore your detailing service for that day will be cancelled and Kompass Marine Services AS will not be held liable in anyway. If and when this occurs, we will reschedule in writing via email or phone call. If we have a agreement to start on a specific date Kompass Marine Services AS can cancel this meeting at any time without prior notice because of the weather situation. When it is raining, we can only wash and deep clean a boat. We can NOT do any rubbing, polishing or seal a boat as long as the boat is not 100% dry. If we see bad weather coming (we know more than yr.no and are outside) we decide ourself if we go ahead or not and let you know via SMS, phone call or email. If the customer wants us to take the risk (via a written confirmation), we will do it. But that means also that the customer is fully responsible for the outcome. The time for waiting in the rain, removing water from the boat etc. must be also paid then.

 

EXTRA REQUESTS

Please email us at least (2) two days before your scheduled detailing if you have special requests (e.g. after rubbing, polishing, sealing, painting, sanding), detailed hull cleaning, windows cleaning and nano sealing, interior cleaning, teak deck, propeller polishing and sealing, stainless steel, etc. so we can schedule the extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right to adjust the quote once we have arrived at the boat. Any alterations or changes from our “standard” detailing checklist involving extra work will be at an extra charge. Any “last minute/emergency” visits are also an extra charge. Any extra charges must be approved in writing via email, text or phone call between you and Kompass Marine Services AS before any extra work begins.

 

PRICES

Our prices are fully transparent and shown on our website. As long as there is no otherwise written agreement, we  charge kr. 750 (incl. tax) per working hour for all our services. Please ask us for a total quote or pricing structure, before we start with anything. We do not accept claims after we finished the job, like saying “oh, i thought it would be half the price” –  “i only want to pay half the price” – “your competitor is doing this cheaper” – “i have so much costs for my house, can i pay less?” etc. We always appreciate it, if a boat owner works together with us (to safe labour costs) or is watching us, while we are working.

 

PAYMENT POLICY

Payment is due in full upon completion of the job. A 50% deposit is required on all jobs exceeding kr. 10.000.-. All material costs to be paid fully before the job starts. In the event an account requires legal or collection action, client/boat owner agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. Moreover, Kompass Marine Services AS reserves the right to place a lien and or a judgment upon your boat for a delinquent payment and you the boat owner agrees to pay all legal fees and time spent for remedy. Please do not leave any payments on the boat until agreed otherwise. For accounting purposes, we prefer payments to be made directly to Kompass Marine Services via credit card, online banking or Vipps.

 

LATE FEE

Overdue payments are subject to a late fee (administration fee) of kr. 500.- for accounts overdue by 10 days. In addition, interest will be charged at the rate of twelve percent (12%) per annum on all overdue amounts accruing monthly.

 

GRATUITY

Although a gratuity is not expected or required, the detail team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check.

 

DETERMINING THE COST OF YOUR DETAILING

Kompass Marine Services AS must conduct a walk-through before they can give you a quote in writing. However, after the first or subsequent detail job, if Kompass Marine Services determines they need to adjust the detailing fee higher, we will email you or call with the new amount. You have the option of not agreeing to the increase and void this Agreement.

 

HIRING OF KOMPASS MARINE SERVICES STAFF


All of our detailers have signed a “Non-Compete Agreement” with Kompass Marine Services AS. Therefore they are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their employment with Kompass Marine Services AS or for (5) five years following leaving or termination of employment, without written approval from Kompass Marine Services. Therefore, you agree not to hire past or present cleaning team members of Kompass Marine Services for a period of not less than 5 years from the date the team member last worked for Kompass Marine Services  A great deal of time and resources are put into hiring our staff. However, in the event you feel you must hire a team member of Kompass Marine Services in spite of this agreement, then a kr. 100.000.- placement fee is due immediately upon employment of the past/present team member, regardless of whether the employment is regular or on a contract basis. In this event and payment is not received within 30 days of written notice and an account requires legal or collection action, client/boat owner agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. Moreover, Kompass Marine Services reserves the right to place a lien and or a judgment upon your boat for a delinquent payment and you the boat owner agrees to pay all legal fees and time spent for 
remedy.

 

CONTACTING US 


Email: info@kompassmarine.com

Telefon (+47) 902 11 529 (call or text) if there is an emergency, please indicate on voice mail. Phone call is the preferred method.

 

PROVIDING FEEDBACK


Since boat detailing is a very personalized service we are always asking for detailing feedback. Please send an email or use our contact form on the website and let us know if there are ANY concerns or positive comments — good or bad. This feedback is essential to serve you better, to correct any problems and to pass on these comments to our detailers.

 

REFERRALS 

Clients will receive a kr. 500.- discount (in products) on their next detailing service for referring each new client to Kompass Marine Services AS. This discount becomes effective after the referred client’s first cleaning and subsequent payment. Please email us the new clients name, address, phone number and e-mail address and we will ensure this credit reflects on your future invoice.

 

EQUIPMENT AND SUPPLIES

We provide our own detailing supplies and equipment including vacuums, mops, brushes, polishing- and sanding machines, and detailing products. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome. Customer is required to provide running water and a hose bib connection within 25m from the boat.

Kompass Marine Services AS

Rogenveien 3b | 1446 Drøbak | Norway | Telefon 902 11 529 | Epost info@kompassmarine.no  | Org. nr. 919 213 647 MVA

Yacht Delivery

We delivery your yacht where ever you want. Sailboats and motorboats.

Motorservice

We offer boat motor service including inspection and oil change.

Cleaning

We clean your boat in detail, including all corners, lockers, bilge etc.

Antifouling

Antifouling service for sailboats and motorboats. Including sanding.

Boat Guardianage

We take care of your boat when you are not around. Safe and secure.

Wintering

Boat yards with good prices and you can work yourself on your boat.

Team Members


Our teams comes from England, Norway, Sweden, Germany, Greece and Australia. Everyone is highly trained, has a strong passion for the sea and holding at least a Yachtmaster license.